At Pop n’ Crumble, we are committed to delivering the highest quality baked goods. We want you to be completely satisfied with your order. However, due to the nature of our products, we have a few guidelines in place regarding returns and refunds.

1. Quality Assurance

• All of our baked goods are made fresh to order using the finest ingredients. We take great care in ensuring that your order arrives in perfect condition.

• If there is an issue with your order, such as incorrect items or damaged products, please contact us within 24 hours of receiving your order, and we will work to resolve it promptly.

2. Non-Refundable Items

Due to the perishable nature of our products, we do not offer refunds or exchanges for the following:

• Custom orders (e.g., custom cake pops or custom cookie cakes)

• Products that have been consumed or altered in any way

• Products that were delivered as scheduled, and no issues were raised at the time of delivery

3. Refunds

Refunds may be granted under the following circumstances:

• Incorrect Order: If we made an error with your order (e.g., wrong flavor, wrong customization), we will provide either a full refund or replacement.

• Damaged Products: If your baked goods arrive damaged due to mishandling during shipping or delivery, please send us a clear photo of the damaged items within 24 hours. We will either send a replacement or issue a full refund.

• Late Delivery: If your order is delayed beyond the agreed delivery window, we will work with you to rectify the situation, which may include a partial refund.

4. How to Request a Refund or Return

To request a refund or replacement, please follow these steps:

1. Contact us at popncrumble@gmail.com or via our website’s contact form within 24 hours of receiving your order.

2. Provide the following details:

   • Order number

   • A description of the issue

   • Photos (if applicable)

3. Our team will review the situation and respond within 48 hours to offer a resolution.

5. Cancellations

• Cancellations can be made up to 48 hours before the scheduled delivery date for a full refund.

• Cancellations made within 48 hours of delivery will not be refunded due to the perishable nature of our products.

6. Exchanges

We do not offer exchanges for our baked goods. However, if we’ve made a mistake with your order, we will either correct it or offer a refund.

7. Special Circumstances

In cases of food allergies or intolerances, we encourage you to carefully review the ingredients listed for each item. We are not responsible for allergic reactions due to consumption of our products.